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The Memory Jogger 2: Tools for Continuous Improvement and Effective Planning

by Michael Brassard
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English
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The Memory Jogger II is newly updated to include many more examples by companies practicing the tools today, as well as an in-depth case study from an on-line retailer. This Second Edition Pocket Guide uses GOAL/QPCs detailed graphics and easy-to-understand text and icons to describe what the tools are, why theyre used, and how to use them. Critical tools are explained u